Oracle Revenue & Customer Platform Services
End-to-end consulting and delivery across the full Oracle billing platform lifecycle.
Implementation & Configuration
System Integration
Migration & Modernisation
Performance Engineering
Revenue Reconciliation
Production Support
What We Deliver
End-to-End Oracle Platform Services
From greenfield implementation to ongoing production support — we cover the full lifecycle.
Implementation & Configuration
Full lifecycle Oracle platform setup — requirements to go-live.
End-to-end Oracle platform implementation: business requirements, configuration, extensions, testing, cutover and go-live support. Structured methodology, hands-on platform expertise.
What's Included
- Requirements analysis and solution design
- Core product configuration (rates, charges, algorithms)
- Custom extensions and plug-in development
- System testing, SIT and UAT support
- Cutover planning and go-live management
- Post go-live stabilisation
System Integration
Connect Oracle billing with CRM, ERP, payment gateways and more.
Robust, scalable integrations between Oracle billing platforms and your enterprise architecture — real-time and batch, synchronous and asynchronous. Maintainable, resilient, future-proof.
What's Included
- CRM integration (Salesforce, Oracle CX)
- ERP integration (Oracle EBS, SAP)
- Payment gateway and bank connectivity
- Data warehouse and BI platform feeds
- Field service and GIS integration
- API design and middleware architecture
Migration & Modernisation
Risk-controlled legacy migration with zero data loss.
Structured migration from legacy billing systems to modern Oracle platforms — with financial balance integrity and zero customer disruption. Proven across large-scale utility and banking programmes.
What's Included
- Legacy system analysis and data mapping
- Migration strategy and phasing plan
- Data extraction and transformation scripts
- Parallel run and reconciliation frameworks
- Financial balance validation and sign-off
- Legacy decommission planning
Performance Engineering
Resolve batch bottlenecks and scale to millions of accounts.
Diagnose, resolve and permanently fix Oracle billing platform performance issues — from long-running batch jobs to peak-load failures. Proven billing batch reductions from 48h to under 6h.
What's Included
- Batch performance profiling and analysis
- SQL and stored procedure optimisation
- Thread pool and parallel batch tuning
- Database indexing and query plan optimisation
- Infrastructure rightsizing and capacity planning
- Benchmarking and load testing
Revenue Reconciliation
Audit-ready accuracy across billing, receivables and revenue.
Automated reconciliation frameworks that keep billing, receivables and revenue audit-ready at all times. Eliminate revenue leakage with real-time visibility for finance teams.
What's Included
- End-to-end revenue reconciliation design
- Billing-to-GL automated matching
- Payment reconciliation and ageing analysis
- Regulatory and audit reporting
- Revenue assurance dashboards
- Leakage detection and prevention controls
Production Support
24/7 L2/L3 support with defined SLAs for live billing environments.
Named, dedicated Oracle platform support teams providing L2/L3 incident management, proactive monitoring and continuous improvement for mission-critical billing environments.
What's Included
- Incident management (L2/L3) with response SLAs
- Root cause analysis and permanent fixes
- Proactive monitoring, alerting and health checks
- Patch and upgrade assessment and management
- Monthly service reviews and improvement plans
- Knowledge base and runbook maintenance
Oracle Expertise
Platforms We Specialise In
Deep, hands-on expertise across the full Oracle revenue and customer management platform suite.
Let's Build the Right Oracle Platform for Your Business
Whether you're planning a new implementation, facing production challenges, or considering a migration — our Oracle specialists are ready to help.